Host standards

Host Standards At Equelle, we believe that exceptional equestrian experiences begin with exceptional hosts. Every host on our platform is carefully reviewed to ensure riders receive a safe, professional, and enjoyable experience, whether they are attending a training camp, leasing a competition horse, or traveling with their own horse. Safety First The welfare of both horses and riders is non-negotiable. All hosts are expected to: Maintain safe riding facilities and equipment Follow appropriate horse welfare standards Provide horses that are fit, healthy, and suitable for their advertised purpose Maintain appropriate insurance where required by local regulations Operate in compliance with applicable animal welfare and safety standards Honest Listings Riders should know exactly what to expect before booking. Hosts must: Provide accurate descriptions, photos, and videos Clearly state rider requirements and experience levels Accurately represent horse temperament, training level, and competition experience Clearly communicate what is and is not included in the booking price Professional Communication Great experiences start with clear communication. Hosts are expected to: Respond to inquiries promptly Provide clear arrival and departure information Communicate any changes that may affect a booking Treat all guests with professionalism and respect Quality Facilities While facilities vary across Europe, all hosts must provide: Clean and safe stabling where applicable Well-maintained riding arenas and training areas Appropriate accommodation standards when accommodation is included A welcoming environment for visiting riders Horse Matching Successful experiences depend on matching the right rider with the right horse. Hosts should: Carefully assess rider experience before confirming bookings Recommend suitable horses based on ability and goals Prioritize safety and rider confidence over commercial considerations Be transparent if a rider may not be suitable for a particular horse or experience Competition Lease Standards Hosts offering Competition Lease experiences must: Provide horses capable of competing at the advertised level Ensure horses are competition-ready and fit for travel Clearly communicate any competition eligibility requirements Provide support throughout the event, including horse care and logistical coordination Respect & Sportsmanship Equelle is built on a positive equestrian community. We expect hosts to: Promote respectful treatment of horses, riders, staff, and officials Foster an inclusive and welcoming environment Support learning, development, and good sportsmanship Continuous Quality Monitoring To maintain marketplace quality, Equelle continuously reviews: Guest feedback and ratings Booking performance Communication standards Safety and welfare compliance Hosts who consistently deliver outstanding experiences receive greater visibility on the platform, while hosts who fail to meet Equelle standards may be suspended or removed. Our Commitment Equelle is not an open listing directory. We are a curated marketplace built around trust, safety, and quality experiences. Every host accepted onto Equelle becomes part of a carefully selected network dedicated to helping riders train, compete, travel, and grow through memorable equestrian experiences.